UPS Maintenance

As technology becomes more integral to daily operations, the importance of backup power services cannot be overstated.

Regular maintenance and servicing of backup power equipment is crucial for optimal performance and can prevent costly failures during outages. By proactively addressing potential issues, businesses and essential services can ensure uninterrupted operations, enhance the longevity of their systems, and maintain productivity, thereby safeguarding themselves against the unpredictability of power disruptions.

Our UPS maintenance services deliver tailored solutions for maximising the performance and lifespan of your UPS system(s). We offer both one-off services and extensive maintenance plans with around the clock coverage, emergency call outs and scheduled annual, or 6 monthly servicing.

We support most brands, including Eaton, APC, Riello, Borri, Certa and Legrand to name a few. A properly maintained UPS system will mitigate premature component failure and help to realise the design lives of consumables such as batteries, capacitors and fans, ensuring peace of mind for years ahead.

Why do I need to maintain my Uninterruptible Power Supply?

Regular maintenance of your UPS system is essential to ensure its effectiveness and longevity, as neglecting this can lead to reduced battery life and increased risk of failure during outages. By identifying potential issues early, regular servicing not only ensures that backup power is available when needed but also extends the lifespan of the system, ultimately saving costs on replacements. Additionally, a well-maintained UPS enhances energy efficiency, reduces electricity bills, and minimises the risk of expensive repairs, making it a financially wise practice in the long run.

What is the solution?

Our comprehensive maintenance plan, backed by over 30 years of expertise in the power sector, ensures your UPS system operates optimally and reliably, protecting your significant investment. With scheduled efficiency checks and proactive identification of necessary corrective actions (like battery replacements) we help prevent potential issues before they arise, ensuring your equipment meets the highest performance standards when you need it most.

Our services include around-the-clock emergency coverage and technical support across the whole of the UK, ensuring emergency site response within as little as 4 hours, along with options for 6 and 8-hour responses. Additionally, we provide attractive discounts for multiple units at single or multiple locations and flexible contract terms ranging from 1 to 5 years.

Why have a maintenance contract if the UPS is under warranty?

The manufacturer's warranty for the UPS covers both parts and labour in the case of a failure, ensuring that any faulty components are repaired or replaced without incurring additional costs. However, it does not provide guarantees regarding the response or resolution timeline for repairs, nor does it include for routine servicing of the UPS system.

What happens during the servicing process?

Servicing an Uninterruptible Power Supply (UPS) entails a comprehensive inspection, testing, and cleaning of its components, along with assessing the condition of consumables such as batteries, capacitors, and fans. Additionally, software and firmware updates are performed to keep the system current with the latest enhancements and fixes. Finally, the servicing engineer provides a detailed report outlining their findings and any necessary corrective actions.

Inspection

In addition to checking for physical damage and loose connections, the engineer will also assess the UPS's battery health and load capacity. They will perform tests to verify that the unit is functioning correctly under load, ensuring it can handle the required power without overheating or faltering. Proper ventilation is critical, as inadequate airflow can lead to overheating and reduced efficiency, so any dust buildup or obstructions will also be addressed during the inspection.

Testing

By conducting thorough tests on the UPS, such as assessing battery capacity, charging rates, and inverter efficiency, the engineer can proactively detect and address potential issues, ensuring the system operates optimally, thus reducing the likelihood of unexpected failures.

Cleaning

Regular cleaning of the UPS and its components, such as fans and filters, is crucial to ensure optimal performance and longevity. Dust and contaminants can obstruct airflow and lead to overheating, which may compromise the unit's efficiency and reliability. Implementing a routine maintenance schedule can significantly enhance the system's operation and prevent potential failures.

Battery Health Check

Regular maintenance and testing of UPS batteries are essential to ensure reliable performance as these are the most costly consumable component in UPS system with a design life of either 3-5 years, or 7-10 years. Our engineers utilise specialized tools and equiopment to assess the batteries' capacity, charging rates, and overall condition, allowing for early detection of weak or faulty batteries, followed by actionable recommendations to address any issues. This proactive approach not only extends the life of the batteries but also enhances the overall efficiency and reliability of the UPS system.

Capacitor Health Check

Regular maintenance of capacitors in your UPS system is crucial to prevent failure, as failing capacitors can lead to increased stress on the remaining ones, reducing their lifespan. Much like batteries, capacitors typically have a finite design life of around seven years, so periodic checks for bulging or leakage should be conducted to ensure optimal performance and reliability of the UPS system.

Fans

Replacing fans simultaneously with batteries in a UPS is a prudent practice, as it helps maintain optimal cooling and prolongs the lifespan of critical components like the inverter and rectifier. Given that both the fans and batteries typically have a similar design life of around five years, proactive replacement ensures the system operates efficiently, reduces the risk of overheating, and prevents premature component failure. Regular maintenance, including fan replacement, is essential for the reliable performance of UPS systems.

Software Updates

Regular software and firmware updates for UPS systems are essential as they enhance functionality, optimise performance, and address potential security vulnerabilities and glitches, ensuring that the system operates reliably and safely under varying conditions. Staying current with these updates can significantly prolong the lifespan and efficiency of the UPS.

UPS servicing reports

Upon completion of the service, our engineer will generate a comprehensive report identifying any potential issues that need addressing, such as the need for battery replacement or other consumables nearing the end of their life. The report may also provide recommendations for enhancing UPS performance, including suggestions for load balancing improvements or adjustments to the UPS environment, especially if ambient temperatures are excessively high.

Regular servicing of your Uninterruptible Power Supply (UPS) is essential to ensure its reliability and optimal performance. Routine maintenance helps identify and address potential issues before they lead to failures, extends the lifespan of the unit, and ensures that it can effectively provide backup power during outages. Additionally, it allows for the timely replacement of worn-out batteries and components, minimising downtime and ensuring your critical systems remain protected.

Prevention is always better (and often cheaper) than cure. Investing in the maintenance of your UPS will see it serve as a reliable backup power source for your critical operations for many years.